Within OttoLearn, there are two types of feedback: 

General feedback is displayed when a learner selects any answer option in an Activity

Activity context panel, Content tab. The Question and Feedback fields are shown. The Question field reads What is two-factor authentication? The Feedback field reads Enabling two-factor authentication, whenever a website supports it, protects your account from intruders. If they crack your password, they won't be able to provide the code sent to your smartphone and complete the verification process.

Specific feedback is written for a specific answer option and is displayed when a learner selects that specific answer option in an Activity

Activity context panel, Content tab. An Answer field is shown as well as specific feedback below that answer. The Answer field reads Maine. The Feedback field reads The state bird of Maine is the Black-capped chickadee. The Black-capped chickadee is very common in the woods and backyard of Maine.

Depending on the Activity and your content, you may want to write general feedback for some of your answer options and specific feedback for others.

For example, the following question presents a situation and each answer has a different outcome. 

After you've locked up the store, a customer starts knocking on the door. What do you do?

The idea we’re trying to get across is to never unlock the door after business hours for the following reasons:

  • Personal safety
  • Theft prevention

In this example, three of the distractors have general feedback, which can be entered at the question level, while the correct answer has specific feedback. 

After you've locked up the store, a customer starts knocking on the door. What do you do? 

a) Open the door and tell them you are closed 

Feedback (general): If you open the door, you are increasing your personal risk and creating an opportunity for theft.

Instead, keep the door locked and signal to them that you are closed.

b) Open the door and tell them what time the store opens tomorrow

Feedback (general): If you open the door, you are increasing your personal risk and creating an opportunity for theft.

Instead, keep the door locked and signal to them that you are closed.

c) Keep the door locked and, if you're able to, signal to the customer that you are closed 

Feedback (specific): This is the best option as the customer will be able to see that you are not ignoring them. 

It’s not a perfect solution as they may be annoyed, but if you open the door, you are increasing your personal risk and creating an opportunity for theft.

Instead, keep the door locked and signal to them that you are closed.

d) Keep the door locked unless they knock on the door

Feedback (general): If you open the door, you are increasing your personal risk and creating an opportunity for theft.

Instead, keep the door locked and signal to them that you are closed.

In many cases, it is best to provide different feedback for each answer option (specific feedback). That being said, we understand that this can take a lot of time. When this isn't feasible, make sure that your general feedback at the very least explains what the correct answer is and why it is correct. 

Even when time is an issue, we recommend including specific feedback for answer options that represent common mistakes. 

For example, imagine you are presenting learners an Activity asking them where to find the first aid kit. Although it's located in the manager's office, many learners think it is located in the kitchen with the fire extinguisher. In this example, it would be worth taking the extra time to create specific feedback for the "kitchen" answer option to explain that yes, that is where to find the fire extinguisher, but that is not where to find the first aid kit.

By acknowledging why this answer is wrong, learners are more likely to remember that the fire extinguisher and first aid kit are kept in different locations.