An engagement schedule outlines when and how often a user should be prompted to take a Mastery Moment.

The Engagement Schedule tab of the user context panel for a user named Robin. In the tab, there is a message at the top that says "The times below are displayed in the selected user's timezone. The user's timezone is: America/Winnipeg". Below that there is a Schedule field and a table summarizing the schedule. The table shows the day of the week, engagement window, and number of mastery moments. For exameple, the first row reads Sunday, 9:00 AM - 5:00 PM, 1-5 mastery moments.


You'll likely want to create a few different engagement schedules, depending on your different cohorts of learners.

For example, you may want learners to complete their training only during work hours. If some of your users work nights, and others work days, you will need to set up a separate schedule for each group. 

Beyond this, you may want new hires to be prompted to do more Mastery Moments than employees who have been with your company for years. Therefore, you may set up a variation of each schedule (day shift and night shift) for new hires.

Creating an Engagement Schedule

Determine if, when, and how often you want your learners to be prompted to do a Mastery Moment.  

Editing an Engagement Schedule

Make changes to your engagement schedule(s). 

Assigning a Schedule

You can select an engagement schedule from the dropdown to see the details of that schedule, and then click Save to assign the selected schedule to the user.

Notifications

If you enable Allow Notifications on the user's Attributes tab, they will receive an email notification when it is time to complete a Mastery Moment.

Notifications are sent based on several factors, including the learner's engagement schedule, their current mastery level, and their required/desired settings. The system may prompt the user "up to" the desired setting.

For example, suppose a learner's Required/Up To settings are set to 0/3. OttoLearn will only prompt the learner on days where they need to engage to keep their mastery above their mastery goal, up to a maximum of 3 Mastery Moments per day.

Time Zones

Engagement schedules are based on the user's local time, according to their timezone

For example, if you set a schedule for one prompt a day between 9:00am-5:00pm on Monday through Friday, this schedule will be applied according to the user's timezone.