Unless something is definite, avoid using absolute words such as:

  • Always
  • Never
  • All 
  • Any

A lot of learners have been tricked by questions using these words in the past, so they become suspicious and will scan their thoughts to try and find an exception. Unless you are teaching the absolute nature of something—like a zero-tolerance policy—avoid these words.  

For example, the following true/false statement is actually false because in some situations—such as an emergency or illness—employees can’t provide adequate notice. 

You must always provide 24 hours notice before missing a shift. 

A better statement would be: 

Whenever possible, provide 24 hours notice before missing a shift.

In situations where there are no exceptions, you can use absolutes to emphasize that something is all or nothing. 

For example, the following true/false statements appropriately use absolutes: 

When driving the forklift, you must always wear your seatbelt. 

Never lift more than 50 lbs.

Remember, your Activities should be tough but fair. Don't confuse being tough with tricking learners (which isn't fair).