Using our feedback feature, learners can provide suggestions, ask questions, and report errors in their training.
If feedback is enabled in your account, learners will be able to click to provide feedback. This icon appears in the following locations:
- Home page
- Any drilled in page
- Activity feedback page
- All Knowledge Cards
- Post-mastery moment page
Feedback will be emailed to specific contacts. You can control who should receive feedback in your account settings.
This email will automatically include relevant browser details and information about where the feedback was submitted (ex: a specific Activity) to make the process as quick and easy as possible for learners.
To reply to a learner's feedback, click Reply in your email application. As long as the user who submitted the feedback has an email associated with them, and notifications enabled, they will receive your response. If the user has multiple emails associated with them, the system will send your response to the first one it finds.