Using our feedback feature, learners can provide suggestions, ask questions, and report errors.

Gif showing someone clicking the Feedback icon at the top of the Post-Activity Results screen and the feedback panel opening. They enter some text in the feedback area and click Submit.

When feedback is enabled in your account, learners can click Feedback icon.  to provide feedback. This can be done from several locations, allowing learners to provide feedback on a specific Knowledge Card or Activity.

Specifically, learners can provide feedback:

To submit more general feedback, learners can select Submit Feedback in the User Profile menu. 

Feedback Email

Feedback will be emailed to the users specified to receive feedback in your account settings or for a specific Module. 

The email that is sent when a learner submits feedback. This email includes the feedback, learner information (name, user ID, language), feedback context (the location of the item where feedback was provided), and device information (browser, OS, viewport dimensions). The organization logo appears at the bottom of the email.

This email will automatically include relevant browser details and information about where the feedback was submitted (ex: on a specific Activity) to make the process as quick and easy as possible for both learners and admins. 

To reply to a learner's feedback, click reply in your email application. As long as the learner who submitted the feedback has an email associated with them, they will receive your response. If the learner has multiple emails associated with them, the system will send your response to the first one.