Learner Experience: Feedback
Using our feedback feature, learners can provide suggestions, ask questions, and report errors.
If feedback is enabled in your account, learners can click to provide feedback. This can be done from within specific content levels, or after completing an Activity in a Mastery or Mini Moment.
To submit more general feedback, learners can select Submit Feedback in their User Profile settings.
Feedback will be emailed according to your account settings.
This email will automatically include relevant browser details and information about where the feedback was submitted (ex: a specific Activity) to make the process as quick and easy as possible for both learners and admins.
To reply to a learner's feedback, click reply in your email application. As long as the learner who submitted the feedback has an email associated with them, and notifications enabled, they will receive your response. If the learner has multiple emails associated with them, the system will send your response to the first one.